I pray for the safety of all your Frames
Tragically while I was streaming VR Minecraft, my Frame randomly shut down and has rejected further charge, rendering it dead. I’ve heard of it happening to others and it’s unsurprising it happened to me, all my tech is cursed. 🫠
I’ve already had many issues. Some weeks ago I had to flash the OS again after a boot loop glitch, that was scary. The software is very buggy.
Tried some suggestions… unlocking and reseating the Frame, different cables and different devices to provide power. It still won’t draw from my powerbank let alone my Steam Deck charger.
RMA process has started, they responded within an hour. hopefully it won’t be too long for… repairs. 😶 Anyone have other suggestions I could try before I send it off?
On the steam deck, you can force the device into battery saver mode, which will sometimes revive a dead steam deck. I don’t know of a similar shortcut for the steam frame, and I’m assuming you’ve already tried and failed to enter Bios/UEFI power menu. You might ask steam support if there’s a hardware shortcut for it (and if there is, please share it).
I can’t speak to the RMA process for the Frame, but my limited edition white Steam Deck needed to be sent in, I think months after you were no longer able to buy the white one (and it was probably my fault it broke).
They sent me a brand new one. Limited edition white.
Valve’s customer service has been exceptional in my experience.
They made me pay to fix a failed firmware update that killed my board on my Steam Deck.
My experience has been… kinda shit. They also seem to have messed up something on the board where I can’t accept some free gift in Steam, but I can’t get rid of the message either. I asked support about it and they were like, “IDK, talk to the repair place we sent it to!”
WTF?
Bummer
I had a nightmare experience trying to RMA my Index, but in the end they fixed it past warranty.
I do appreciate their support, even if communication can be iffy at times. My worst fear is a painfully long wait :(
Weirdly I’ve heard that this is sometimes tied to tbe IPD lock, and some folks have had success in booting it back up after unlocking it. I don’t have mine just yet thanks to a shipping delay so I can’t exactly confirm or deny, but I’ve heard that floating around. Trying to mentally prep for any potential RMAs myself 👁️👄👁️
I had to unlock it to detach the Frame during my reseating attempt(s), but I’ll wiggle it some with heavy copium-infused magic ✨
I heard this is an issue caused by being in the current beta version, maybe double check that rumor when you get yours.
Hope it comes soon! :)
I’ve had similar issues, where the Frame would shut down and not charge, although, the device would still have some charge left, I kept the power button pressed long enough (maybe 30-60s) and then the frame turn back on with 40% charge…
Not sure if this is the same problem here, but maybe try that?
I’m fairly sure it still had charge left when it died, but alas, I tried again and no luck.
This is really sad news :( I had hoped that Valve’s Frame would keep running and not hit these sorts of dead ends. How comfortable are you with opening up the battery in the back? IFixit was able to get it off (and out) here: https://vr.org/articles/steam-frame-ifixit-teardown-battery-glued-fan-2026. If it were me, I would open it up and make sure all the connections still had good contact.
